KYC Verification At Woohoo9
Woohoo9 asks for KYC (Know Your Customer) checks to confirm you are the account holder, meet the minimum age requirement, and to satisfy anti-money laundering controls that apply to Australian customers.
- Identity (ID/Passport): A clear colour photo of a passport (photo page) or an Australian driver licence. The name and date of birth must match the Woohoo9 profile, and the document must be current (not expired). Woohoo9 may also ask for a selfie holding the ID or a short live selfie check if the upload is unclear.
- Address proof: A document dated within the last 90 days showing your full name and current residential address. Typical examples include an electricity/gas/water bill, a bank statement, or an official letter from a government agency. Woohoo9 does not accept PO boxes as a residential address.
- Payment method: If you deposit or withdraw using a bank card, Woohoo9 can request a photo of the card with the middle digits covered (show the first 6 and last 4 digits) and the cardholder name visible. If you use a bank transfer, they may request a bank statement or a screenshot from internet banking that shows your name and the BSB/account details used. If you use an e-wallet, they may request an account page screenshot showing your name and the wallet ID/email.
When Woohoo9 Triggers Verification
Woohoo9 requests verification before your first withdrawal, and it can also trigger after your first deposit if the account details do not match the payment method details.
Woohoo9 can re-check KYC when you change personal details (name, address, phone), add a new payment method, or log in from a new device or location pattern that flags a risk review.
Woohoo9 can pause withdrawals during a compliance review if deposits and withdrawals show unusual activity, including large one-off deposits, multiple cards, or rapid in-and-out transactions.
How To Submit Documents
Woohoo9 collects documents through the account verification area. Uploads need to be readable, in colour, and show all four corners of the